Raging Bull Slots Casino - Player believes that their withdrawal has been delayed.

I had played my free chip and then I looked at my account and it said no play through and then I went to support and I asked what my max cashout was and they said 100 dollars so I proceeded with my withdrawal and 2 days later I was denied and it was because I still had a play through of 1450 still so then I played some more and then then asked support what I had left in my play through since my account still showed zero play through and they said hey didn't see any active coupon or play through and so I went to withdrawal again and yet have heard anything from them.

Dear livelifetotheend232,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay well thank you for replying and I understand that and will be patient and let u know when time comes..

Dear livelifetotheend232,

Have you received your withdrawal from the casino yet?

Dear livelifetotheend232,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I have not received my 100 dollars and they wanted to verify my identity so I did the selfie and ID but my ID got denied because it expires in September 5th and wouldn't except it..it's still valid that don't make since..

Hello livelifetotheend232,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I apologize for my late reply, livelifetotheend232. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Do I understand correctly that the withdrawal is delayed due to your ID expiring soon?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Your fine I know your probably busy lol... okay no never made a successful withdrawal through them I have deposited before..yes it's being delayed over my id expiring soon.it expires 09/05/2024. I had gotten my winnings through a free chip they gave me..and the max cashout is for a 100 I didn't mean to put 25..

Do I understand correctly that the dispute value should be $100?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear livelifetotheend232,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay well they finally approved my withdrawal and told me it will take 10 business days for it so that was the 23 of july and so it should be deposited today but nothing yet.

Okay well I sent you a email with me and the casinos conversation and I talked to them today and they still haven't paid me yet..

Unfortunately, I am unable to open the document you sent via email. Could you please send it again perhaps in different format? Also, you have not clarified the dispute value yet.

Okay I will upload it in a different format and also the dispute is 100 dollars and they keep telling me to wait 48 hours for there financial team to respond and this has been the third time I have to wait another 48 hours..it's ridiculous cause I waited a month to be approved for it and the it was only suppose to take 7 to 10 business days to be deposited as there terms state on there guidelines then now it going past 2 week and still nothing it's outrageous how they do this to people .

Thank you very much, livelifetotheend232, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, livelifetotheend232!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Greetings all,

I had a look and the payment was made via Bitcoin on the 8/19/24 and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Raging Bull

Thank you, Nick!

livelifetotheend232, please, confirm that you have received the payment.

Dear livelifetotheend232,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.