The player from Greece faced issues with delayed withdrawals from Rabona despite complying with daily limits. Two of her withdrawals (800€ and 500€) were canceled without justification, and she had three active withdrawal requests from late July totaling 19,000€. Communication with customer service provided only automated replies. The issue was resolved as the player confirmed receiving her money.
Rabona Casino - Player’s withdrawals have been delayed and canceled.
Amount: €1,500
Rabona Casino
Safety Index:HighSafety Index
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8.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Good evening
I would like to express my problem after many attempts to contact the betting company Rabona, as for 15 days now I have been facing a problem with money that I won legally with real money without bonuses. While the company states that withdrawals are completed within 3 working days, no one of my withdrawals has been completed here and 5 working days, while at first they canceled 2 withdrawals without any justification.
The withdrawals that have been made are based on the daily limits (€500 every 24 hours and up to 3 consecutive withdrawals).
Since they first canceled 2 withdrawals, one of €800 and one of €500. I have 3 active withdrawal requests:
1st request 7/23
2nd request 24/7
3rd request 7/25
I have communicated through the live chat with them every day and every representative answers me with an automated answer while everyone tells me to be a little more patient and we will ask the financial department to process your request with priority. I am very worried and very indignantly ask for help from you as the amount I have won legally is large (€19,000) and I want to get it in full and within a reasonable time frame.
Thank you very much
Yours sincerely
Nasia ****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 months ago
Dear NASIAKOK,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Could you please share your communication with the casino when attempting to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
4 months ago
Translation
Good evening and thanks for the quick response!
I have made withdrawals in the past without any problems. The withdrawals were processed within the time frame of 1-3 days as stated.
I also asked the group live chat if I need to verify and they replied that there is no need for such a thing at the moment and if it is needed they will tell me!
I also sent an email to ask for an explanation as to why all this is happening and they answered me the same as in the chat. absolutely no interest in their players! most of the people in the chat told me lies just to waste my time and I want everything my money which I earned legally and based on all the terms and conditions of the company! I am attaching the conversations with the chat as well as their false promises that I will get the money soon. 
please help me to get the amount that belongs to me.
Yours sincerely
Nasia *****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 months ago
Translation
Good morning guru team.
Thank you very much for everything. However, you think the issue is over, the money was deposited in my account, if I face any other problem in the future because I have other withdrawals until the amount is completed, I will contact you!
Thank you very much
Yours sincerely
Nasia *****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 months ago
Dear NASIAKOK,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
