HomeComplaintsRabona Casino - Player's withdrawal has been delayed.

Rabona Casino - Player's withdrawal has been delayed.

Amount: €500

Rabona Casino
Safety Index:Very high
Submitted: 14 May 2024 | Case closed : 29 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Greece had not received her withdrawal request from the casino made 10 days prior. She communicated with the casino daily, but kept receiving the information that her request was being processed. We had advised her that withdrawals could take up to 14 days to process and asked her to be patient. However, despite extending the timer by 7 days for her response, she did not reply to our messages. As a result, we were unable to further investigate her issue and had to reject the complaint.

Public
Public
5 months ago
Translation

Good evening,


I have requested a withdrawal from the aforementioned casino 10 days ago and it is yet to be completed. I communicate with them every day and the constant response is that my request is being processed. Could you please assist me?

Automatic translation:
Public
Public
5 months ago

Dear pgian,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Public
Public
5 months ago

Dear pgian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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