The player from Germany faces delays in receiving payouts from Rabona, which the casino attributes to a technical error. They seek assistance to expedite the payout process.
Rabona Casino - Player's payout is delayed by the casino.
Amount: €3,000
Rabona Casino
Safety Index:HighSafety Index
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8.0
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Case opened
Current status
Waiting for player to reply
0d 0h 0m -39s
Case summary
1 week ago
Public
Public
1 week ago
Translation
Rabona is once again delaying the payouts. The reason given is a technical error, which cannot be verified and therefore is not true. I am requesting assistance to ensure that Rabona processes the payout at last.
Automatic translation:
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1 week ago
Dear ulrichwurm97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please let me ask you a few questions so I have all the information regarding the issue.
- Do I understand correctly that your payment is still in pending status in your casino account?
- Could you please specify when you requested the payout? Is there any balance on your account other than your 3000€ withdrawal request?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 week ago
Translation
Two withdrawals are currently pending, one was cancelled according to Rabona because the payment service provider had technical problems.
In the customer chat I was not provided with any information about the payment service provider and was told to use an up-to-date browser and delete cookies, which is complete nonsense.
Rabona has played this game with me before. The account was restricted (maximum stake per bet of €1.00) because too much was won.
There are currently more funds in the account than the requested withdrawals.
Automatic translation:
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1 week ago
I completely understand your wish to enjoy your winnings as soon as possible.
Could you please share screenshots of your recent withdrawal requests with the status of the transaction visible?
Share the screenshots here or send the information to my email at tomas@casino.guru
ulrichwurm97 has 0d 0h 0m -39s to reply
