Pyramid Spins Casino - Player's struggling to withdraw her winnings.

Iv play this site for 4 months finally won I thought an agent was phone me 2 3 time a day encouraging me to gamble seriously wtf I gave up gamble won 10grand tried to lift money into my account asked for verification unbelievable after taking over a 1000s in deposit out my account 2weeks now guys agent not phoned me back these people are online gangsters fkn government needs to shut these parasites down stealing money rat's

Dear smithy070466,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have provided the required documents to pass the verification? Have you received any confirmation that your documents have been approved?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear smithy070466,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.