The player's withdrawal is delayed for almost a month. The complaint was resolved as the player received his money.
Pure Casino - The player's withdrawal is delayed.
Amount: $350
Pure Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Pure Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
2 years ago
Hi , my withdrawals in Pure casino in pending status 27 days already ,
if we can recieve any feedback from a rep that would be great
Public
Public
2 years ago
Hello BradfordPlay,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pure Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
