Pure Casino - The player's verification is delayed.

This casino told me I won a $250 prize.Told me to send in my info and I did.but I don't see what I was told yet.I feel they lied to me

Thank you for sending in your required documentation.

Please note that they have now been approved and your account will be

updated accordingly.

For any additional questions, please contact your account manager or

support agent.

Sincerely,

Pure Casino

Hello cobra562,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pure Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I got this today and it's in my account online.I just cashed it out.See what happens.

I hope you are safe and well.

Thank you for sending in the required documents.

Your account has been credited with a prize.

I wish you best of luck!

Please do not hesitate to contact me our our live chat for anything you might need:)

Nessa

VIP Manager

Pure Casino

Please let us know the outcome of the payout as soon as possible.

Yes I will.i asked for it in bitcoin.

Hello cobra562,

Is there any update regarding your case?

Still nothing.Not a word from them

Thank you cobra562 for the update. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello cobra562,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Pure Casino to join the conversation and participate in the resolution of this complaint.

Dear Pure Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Still nothing

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok still heard nothing from them

Dear cobra562,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas