The player from Texas has been waiting over two months for a withdrawal of $500 from the casino, following a $1500 request where only $1000 was received. Communication with the casino has ceased in the meantime.
Pure Casino - Player's withdrawal is delayed.
Amount: $500
Pure Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 0h 17m 25s
Case summary
23 hours ago
Public
Public
2 days ago
Casino owes me $500. I made a withdrawal request for $1500. They gave me $1000, the other $500 is still pending x18 working days. The live chat no longer responds to questions, they stopped returning emails. It’s been well over the 18 working days since my original request. They are not following their own T&C. I’ve done everything right. I’ve cashed out with this casino several times in the past without any issues. Yes, it takes forever, but they have always paid me.
Public
Public
yesterday
Dear skeberhart1023,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pure Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
