It's hard not to conclude that this is a casino that will happily prey upon problem gambling. Despite RP ignoring my repeated account closure requests, I have absolutely no intention of playing there again!
Update: have now received an email asking me to complete an elaborate KYC process to close account (an extraordinary request that is unprecedented in my experience with casinos!). The email dangles the carrot of VIP status and rewards should I keep my account open: "I understand this might be a bit frustrating, but this is all about keeping your account secure and ensuring everything is handled properly. Once we have these documents or at least a proper explanation of why they can’t be provided, we can move forward with closing your account.
You’ve reached VIP status and unfortunately haven’t had the chance to enjoy your welcome bonus to our Loyalty Program. It’s truly a shame, but I respect your decision."
RP should simply close my account as requested, with no conditions! Blatant stonewalling tactic! Think about the exploitative harm this could cause vulnerable people!
Finally, if Rich Prize casino can behave like this with respect to account closure, I would have low confidence in payouts being made within a reasonable timeframe.
- Plenty of games available
- Refused to close my account despite repeated requests and appeals to their Responsible Gambling responsibilities.
- Update - received email to complete elaborate KYC process to close account (not to withdraw any funds!)