Prism Casino - Player’s criticizing false advertisement of bonus.

Dear Mandey,

Thank you very much for submitting your complaint and for forwarding relevant screenshots. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for not giving you a specific bonus if its malfunctioning has been caused by a technical problem. Could you please advise if you have accepted other proposed promotional offer?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

no it wasn't is that the bonus that I was trying to redeem was unsuccessful it was that your customer service reps we're so rude to me and they were not aware of the fact that y'all's game the wild Wizards I've been canceled so it wasn't my fault it was y'all's fault and I was being treated like s*** because of it

Penalize the casino for having the rudest reps in the world and for not knowing what games that they offer or don't. Its not my fault that I was Givin a promo code for free spins and $100 and was never told that the free spins were not even available to me at all. That is false advertising and how is any of this my fault

Dear Mandey,

I’m sure you understand that I don’t work for Prism Casino, but as one of the Casino.Guru independent employees and professionals I was trying to help you to resolve your problem. 

Could you please advise if you have accepted other proposed promotional offer? Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically. Thank you very much for your understanding.

They gave me a $52 chip the one I originality had was$100 plus 25 free spins. I got ripped of 50 bucks and 25 free spins got that off casino freak

If you have redeemed a bonus from the Casino freak website I can only recommend contacting them directly.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Mandey,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.