The player from the US reports that four separate online casinos are failing to work, and combined, they owe to the player a total of $2,820. We rejected the complaint because the player didn't respond to our messages and questions.
Prism Casino - Player’s complaints about non-working websites.
Amount: $2,500
Prism Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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12 months ago
The website does not work anymore. I keep trying to go to the website and I get a message saying their site is broken. Prism owes me $2500, slot maddness owes $100, planet 7 owes $120, and Dream owes me $100
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12 months ago
Dear muhammadk87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when was the last time you succeeded in accessing your casino account?
- Was your account successfully verified in the past?
- Have you tried any other devices to access your account?
Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
PS: Please submit separate complaints for each casino.
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11 months ago
Dear muhammadk87,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
