PrinceAli Casino - Player's account has not been closed.

Très mauvais casino. Difficultés à déposer. Support chat peu aidant. Et surtout ne pratique pas le jeu responsable. Impossible de clôturer mon compte malgré plusieurs demandes!!!

Very bad casino. Hard to make deposits. Online support's not helpful. No responsible gaming: impossible to close account despite many requests!!!

Dear celinecel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please forward all the account closure requests to kristina.s@casino.guru? Alternatively, you can post it here. If there is any relevant communication between you and the casino, please forward it as well.

Also, could you please clarify the dispute value (€25)?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear celinecel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.