An Indian player had received a $10 free bet for the Australian Open from Powerplay Casino, but its equivalent in INR had been inaccurately processed. He had won the bet, but his winnings were not correctly translated into INR, resulting in significantly lower returns. The player had complained that the casino had equated $10 to INR 10, which was a significant difference in value. However, as the bet had already been placed and the bonus utilized, we couldn't assist in requesting the casino to void the winnings and issue a new bonus. Additionally, as it was a free bonus and no real money had been invested, and our scope didn't cover issues related to sports betting, we had to reject the complaint.
PowerPlay Casino - Player reports an incorrect currency bonus issue.
Amount: 829 INR
PowerPlay Casino
Safety Index:Below averageSafety Index
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5.1
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
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11 months ago
Hi i have account on powerplay casino so I received an email from powerplay casino regarding i received $10 free bet for Australian open but my account currency is in INR . The equivalent of $10 = INR 829. But when I opened my account proceed with bet to place with free bet on Australian open on combo bet . My free bet was just INR 10 for Australian open which is absurd . They forgot to give equivalent of $10. I won my free bet and i received just INR 20.80 which should be equivalent of $20.80 which inr 1700 approx .. they scammed me . I talked with agent that inr 10 means 10 cent in USD. Where my free bet supposed to be $10 or equivalent.
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11 months ago
Dear Rocky_210690,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you tried communicating the issue before you placed the bet?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
It's important to note that if you chose to place the bet despite the clear indication that the received free bet amount was in INR instead of dollars, our capacity to provide assistance may be limited.
Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
Once i place bet I didn't know it's inr 10 showing once it was placed i went to check bet history it was showing inr 10 .. they haven't changed the equivalent amount of $10 in INR which is supposed to changed by casino website.
Now they are saying $10 is equal to INR 10 .. which is absurd and insane . Same type of things happened with other casino earlier in past they adjust with equivalent currency value . But they are not doing anything instead giving lame reason thing .
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11 months ago
They are saying $10 is equal value to INR 10 .
INR 10 is equal to $0.10 cent .
They email for $10 free bet but given me the value of 0.10 cent ... Which is unbelievable and unfair .
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11 months ago
Hi Rocky_210690,
As mentioned previously, we could have likely provided assistance before you placed the bet. However, now that the bonus has been utilized, it is beyond our capability to request the casino to void your winnings with the incorrect currency and issue a new bonus. In the future, if you encounter similar issues, please refrain from using the bonus and promptly reach out to the casino for assistance.
Furthermore, given that it was a free bonus and no real money was invested, coupled with our scope not covering issues related to sports betting, I regret to inform you that I must reject your complaint at this time.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
