PokerStars Casino - Player's unable to withdraw.

Two and a half months with a thousand dollar refund that never came to the account set.

I asked for the cancellation of the refund and it took a month, when they credited it to my balance, I deactivated the account. I have been sending all the documentation that they have requested for 12 days and I have no response. I even think they scammed me and I can't use my thousand dollars today.

I have sent everything by mail and I have uploaded it on their site, and they tell me to do it again. I have done it 4 times and I have been 12 days without a single response and my account has not been able to use my money. I feel cheated

Dear Maximiliano,

Thank you for submitting your complain. I'm sorry to hear about your issue. Allow me to ask you few more question before we move forward. Is this your first withdrawal request in the casino? Have you completed KYC verification earlier? Also please note, that verification process may take up much longer time, specially when it's a higher amount of money. I would like to kindly ask you to forward me any proof or relevant conversation between you and the casino. Send it to nikolas.b@casino.guru. Thank you in advance for your reply.

Best regerad,

Nick

Dear Maximiliano,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

Best regards,

Nick

We are now rejecting the complaint as the player failed to answer to us.