The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
PlayToro Casino - Player’s deposit has never been credited to their casino account.
Amount: €71.09
PlayToro Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
A few days ago I successfully registered.
After signing up, my player account was verified immediately!!!
This was confirmed by the chat staff.
After my verification, I then deposited via my verified myPaysafecard, this money was immediately credited to my player account.
Then yesterday at 7.07pm I deposited via my verified Neteller account, the amount of €71.09 has not been credited to my account until now.
The chat staff has not yet answered ... the email support has not yet answered .... although it is advertised that it will be answered within an hour !!
This is not a service, a catastrophe in my opinion, as a service provider there should be 24-hour support available, but that is not the case!!!
For the player it's annoying and more annoying... it really doesn't get any better than that.
Kind regards
Automatic translation:
Public
Public
2 years ago
Dear romzykt,
Thank you very much for submitting your complaint and forwarding your payment receipt and all the relevant communication. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.
Could you please advise if you contacted your payment provider?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
The facts have now been clarified that money has just been credited!!
Thus the case can be closed positively.
thank you
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, romzykt, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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