PlayOJO Casino - Player’s struggling to complete KYC verification.

People do not use this site.

have tried to withdraw 200 for months but keep saying my documents are wrong.

shame on u.

Dear Amit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise what was the justification why you haven’t passed the verification previously?

Thank you in advance for your reply.

Best regards,

Petronela

i sent them all details and they kept saying credit card details are wrong and this was around 3 months ago,

I tried again last month and same outcome and then tried a few days ago and same outcome again.

i have know spent all the winnings as playojo have made it impossible to get my winnings.

Do I understand it correctly that you have played your winnings already?

Yes I have now.

won it a few months ago and had same problem then tried again last week and still saying wrong documents.

this has happened with two winnings now which I ended up gambling and losing.

Dear Amit,

I’m afraid there’s not much we can do for you since you have played your funds. Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

So you are gonna let playojo keep scamming people.

i would not have soent the money if they had paid up.

so let’s let them keep on scamming.

well done.

I do understand your disappointment and I’m sorry we were not able to help you with this case. However, I'm not sure what should be our next move since the winnings have been played.

I will reject your complaint now however, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. Thank you for your understanding.