The player from Germany is highly dissatisfied with a promotional offer. Player’s complaint has been resolved successfully.
PlayOJO Casino - Player complains that he didn’t receive Free Spins.
Amount: €51
PlayOJO Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear Wibrak,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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2 years ago
Translation
Hello, I have described the problem in the video. Due to the incorrect forwarding, you cannot contact the casino.
Yes, I wrote an email and I also described that I had already contacted the casino. I don't understand your question now?
The bonus was credited for 8 or 10 hours. I requested it via a click under Rewards and it was not credited in the game.
Automatic translation:
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2 years ago
Could you please confirm that the following bonus is the one that you have tried to redeem https://www.playojo.de/kicker/?
Do I understand correctly that the bonus amount has been credited correctly but the Free Spins were not? Since they should be issued for a specific game (Book of Dead) could you please confirm that you have checked this game?
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2 years ago
Translation
So I got 50 free spins but the casino is still bugged.
I am in tournament place 5 could do a rebuy in tunier but it doesn't work.) And customer service is not available
Automatic translation:
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2 years ago
Please try contacting the live chat during their working hours.
Thank you very much.
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2 years ago
Translation
It's not working ! please watch the video
Automatic translation:
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2 years ago
If you have received the entire bonus, including the Free Spins, I would consider this case resolved. Please understand that we can't help you with technical problems. Could you please advise if there are any funds being held by the casino? Thank you.
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Wibrak, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
