The player from Texas was unable to withdraw his winnings. The casino insisted they had sent the funds to a bitcoin address, but the player claimed it was not the correct address and did not belong to him. After a series of questions, it was established that the player had personally entered the Bitcoin addresses for both withdrawal requests. We concluded that the player likely made an error when inputting the address for the first withdrawal. The complaint was therefore rejected due to the possible player's error.
PlayCroco Casino - Player’s withdrawal has been delayed.
Amount: $179
PlayCroco Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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11 months ago
I have not received my funds and they are insisting that they sent the funds but I have not received.... I provided with the proper bitcoin address and my information they requested... The address they are providing me is not the correct one and tht address does not belong to me...
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11 months ago
Dear beercats0321,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that it seems the withdrawal has been sent to someone else? Have you made any successful withdrawals before?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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11 months ago
No this is the first time I have withdrawal from... But I also have another withdrawal in the processes at the moment from the same casino would tht affect anything...
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11 months ago
Thank you for your reply, beercats0321. Do I understand correctly that you now have two withdrawal requests that have not been paid out? Could you please post a screenshot of your withdrawal history here in this thread?
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11 months ago
I received the second withdrawal, but I never received the first withdrawal.
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11 months ago
Did you manually enter the Bitcoin address when requesting the withdrawal? Did you personally request the second withdrawal? What about the first one? Could you please post a screenshot of your withdrawal history here in this thread?
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11 months ago
Do I understand correctly that players personally enter Bitcoin addresses when requesting withdrawals? Did you request both withdrawals?
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10 months ago
Well, I am sorry, but if you were the one requesting both withdrawals and entering the address, you most likely made a mistake and there is nothing we can do in such cases. I am sure you are aware that it would be very difficult to prove that it wasn't you who requested the withdrawal. Since the casino has no license, I am not able to offer you any further steps to resolve this issue.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
