Playamo Casino - Player's withdrawals are repeatedly cancelled.

my withdrawals keep being cancelled and each time I am being told I entered the wrong banking information. I have contacted my bank and confirmed all of my banking details. PlayAmo requires the Bank Name, the Bank Address, the BIC/Swift Code, the bank account number and the full name of the beneficiary. I have entered all of this information over and over. When I contact PlayAmo I am advised different actions such as ad the branch ID to the back of the BIC/Swift Code. I have been told my withdrawal was cancelled because I entered a BIC/Swift code instead of a BSB code (used by Australia only) I was also told to remove the province and the postal code from the address line for the bank.

Dear 12019467Kb,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your withdrawal process.

To help us understand the situation better and assist you effectively, could you please clarify the following:

• When entering your banking details, have you tried both the BIC/Swift code and the BSB code (if applicable)? Did either attempt result in a different response from the casino?
• Were there any error messages or warnings given by Playamo when the withdrawal was cancelled?
• Could you confirm if the issue persists only with a specific withdrawal method or have you tried other methods?
• Have you been able to withdraw successfully in the past using the same bank information?

If possible, please forward any relevant communication with Playamo, along with screenshots of the banking details you entered, to petronela.k@casino.guru. This information will help us assess the problem more accurately.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I have emailed petronela.k@casino.guru as advised above

This morning I received an email from support@playamo.com that my bank/wire transfer was again cancelled. Needless to say I was angry. I reviewed all the emails and online chats that I had saved and decided I would contact gigadat because my first withdrawal requests were made and declined through Interac/Gigadat. I received an email almost immediately from Interac/Gigadat and they confirmed my account was not on hold as previously stated by PlayAmo and thus the reason they cancelled my withdrawal in the beginning. So knowing I had proof my Interac/Gigadat account was in good standing, I made another withdrawal request and I am pleased to say I received my payout of $1600.00. Note to Canadian Players, DO NOT TRY TO WITHDRAW USING BANK/WIRE TRANSFER, stick to Interac/Gigadat and don't take no from PlayAmo. Needless to say, I won't be using that site again.

Dear 12019467Kb,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru