Playamo Casino - Player’s struggling to withdraw winnings.

Hello, you can advise me how to choose my prize without having to register somewhere for a long time. My deposit to this casino was made via a Mastercard card, but they do not want to allow me to make a choice, and they are sorry that my bank did not allow it, but it was possible a month ago.

Dear Martina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Do I understand correctly that you’ve managed to withdraw from this casino to your MasterCard before? Did the casino offer you any alternative withdrawal method that would be suitable for you?

Please, forward any relevant communication between you and the casino kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I sent a conversation between me and Casino to your email. They offered me a choice through various e-wallets or through the form of bitcoin, but everything takes a long time to approve and I'm afraid they do it intentionally. And once in a chat one of their employees wrote to me that they have technical problems. : https://www.playamo36.com/cs/payments have the same in terms of conditions and the Czech Republic is among the approved countries. B ***

Martina, thank you very much for your fast reply and emails. I would like to point out that to this day we've received several complaints regarding similar issues with MasterCard withdrawals. Many, but not all of them were from players from the Czech Republic. Therefore this truly seems to be the problem with the payment provider, and since we have no idea for how long this might last, I would strongly recommend you opting for one of the suggested alternative withdrawal methods.

Please, keep us updated and let us know if there is anything new regarding your case.

Hello, I'm doing everything so I can choose it, but everything is for a long time, so I'm just waiting for the aunt to see how it turns out

Thank you for the update, Martina. Do I understand correctly, that you have chosen an alternative withdrawal method?

If that is the case, please keep us updated if there is anything new. I will keep this complaint opened until your confirmation regarding successful withdrawal. 

Good morning, well I'm trying to choose whatever caused, and I'm trying to choose it despite the cards I have registered there, but I think they cancel the payment through the e-mail that it is not approved will come to about 5 minutes after sending the withdrawal request.

Thank you very much Martina for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Martina,

I looked at your complaint as well as the forwarded e-mail. I understand the situation and I’m sorry to hear that you are having trouble withdrawing your funds via your preferred payment method, but please understand that if a casino is unable to process a payment via certain payment method due to an issue on the payment provider’s end, it’s a standard procedure to ask the player to request the withdrawal via an alternative payment method.

Could you please advise if you have also tried creating a Skrill / Neteller / Ecopayz e-wallet and requesting a withdrawal via the chosen method, as was suggested by the casino’s support team?

Good evening, I'm trying to open an account through companies offered by the casino, but some of the companies are not suitable for citizens of the Czech Republic, so I'm trying to complete registration through Ecopayz where it's not easy to complete registration. the only thing I do not understand is that they claim that it is not possible to send the winnings to the card but accept payment from it is therefore their version that it is not possible to send it is probably a scam or a lie to play so it has to go the other way just to make excuses that it blocks my bank

Thank you for clarifying, Martina.

I would like to invite Playamo Casino to participate in the resolution of this complaint and clarify the situation regarding withdrawals to Mastercard not being possible at the moment.

Hello, you can try it, but I believe that they will be sparing in their word and they will have their own

Dear Martina,

Kindly note that the casino has already been notified about your complaint and we're waiting for their statement.

I just want to inform you that it is only about 5000 as I expected, so the casino is probably manipulating the system somehow when playing with 5000 so no normal win

Dear Martina,

Could you please specify the reason why was the disputed amount reduced to 5000 CZK?

I tried to play and I didn't look at the balance by mistake

Good evening, I'm withdrawing my choice complaint, but it didn't pay off, but I lost my prize

Dear Martina,

Could you please explain your decision to withdraw your complaint more in detail?

Because I left the win there (passed) because it would never pay me and moreover, they started fighting me even by logging on to the PC

I'm sorry to keep changing this, I'm trying to choose 2000

Thank you, Martina, for the update. I strongly advise you to restrain from playing until this gets resolved.

Please note that we have not yet received any additional information relevant to your case. Could you please advise if there has been any news regarding the use of an alternative payment method to have your withdrawal processed (Skrill / Neteller / Ecopayz)?

Hello, I'm trying to complete a full registration on EcoPayz but they still want something extra for the mission, so I'm trying to meet their requirements and I'm still waiting. I was trying to make an account with Skrill and it's for bitcoins and a currency other than our crown. And I'm waiting for a Neteller account for a confirmation email so I can complete their registration.

Dear Martina,

Thank you for your reply. Please let us know once there’s been any progress in creating an eWallet account, or if our assistance is needed.

Unfortunately, the casino representatives are refusing to cooperate in the resolution of this complaint due to the casino's low rating and bad reputation on our website. I’m afraid this means we are left alone in our attempt to resolve the issue.

Okay

So far all the same, I'm trying to complete the registration

Dear Martina,

Could you please specify what seems to be the cause of the delay in the registration process?

Thank you, Martina, for your reply. Please let me know if I can be of any help. Feel free to also contact me via e-mail (my e-mail address is andrej.p@casino.guru).

Dear Martina,

Has there been any news regarding your complaint? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, we will have to reject your complaint.

I'm very sorry, I had some family problems, the company Ecopayz wants a photo for me where something like for ecopayz will be written + date please wait a while I'm sorry

Dear Martina,

It’s alright. Thank you for your reply. I’m extending the timer by 14 days. Please let us know once there’s been any news or if our assistance is needed.

Thank you very much for your help, patience and help.

Hello, at the moment I don't even know if completing the registration on EcoPayz will help me in any way.

Dear Martina,

Could you please clarify your statement?

there is no choice yet

Thank you, Martina, for clarifying. Unfortunately, without the casino’s cooperation, there’s not much we can do. I’m afraid the only option left here is creating a MiFinity eWallet or a crypto wallet to have your withdrawal successfully processed. I’ll gladly guide you through the process if you need assistance. Feel free to contact me via e-mail (andrej.p@casino.guru).

Dear Martina,

Since we have not heard from you in the past 7 days, I’m extending the timer by 7 days. Please note that if you don’t reply in the given time frame, we will have to reject your complaint.

Good evening, I don't have the win at the playamo casino anymore, I left it there, but thank you for all the help in solving this event, unfortunately I was no longer in the mood or nerves, all I have to do is complete the registration or ecopayz to he could return the deposit I have there.

Dear Martina,

Thank you for informing us. Were you advised by Playamo Casino that returning your deposit via ecoPayz would be possible?

Hello, I am not communicating with me.

Dear Martina,

Could you please confirm if there are currently any funds left in your account at Playamo Casino?

There is nothing there at the moment and I will cancel the account as soon as I have peace for a while

Thank you, Martina, for your reply. Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.