Playamo Casino - Player’s struggling to withdraw winnings.

I Depozit my money on Playamo casino every few days but I received always mine free spins after few days when Input Depozit. This day I win free spins 5..20€, and I need to wager that Amount 50 X. I do that and coninue Play and win 1150 € and I was put that mine for cashout. After I received e-mail that my cashout is canceled becouse is amount what I wager in free spins Is 50€. This is not true Because I ask before about that and customer support tell me different sorry, when I wager 50x amont other is mine. This money gone I dont no where, is not on my account. Ok I Play more few days on that casino and after few days again I received mine free spins 8 € I wager that amount 50 x and I won 50 € . Ok now I stop becouse I know what happened last time. I put 50 € for cashout and now is problem can’t pay me in my visa account from where take my money all the time. This casino is joke.

Dear Mirela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that most bonuses such as free spins or free bonus money have some maximum limit of winnings, that can be withdrawn. I checked the General Bonus T&Cs and I found this:

„The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a nodeposit bonus is 50 EUR, 50 USD, 500 NOK, 75 CAD, 75 AUD, 200 PLN, 75 NZD, 750 ZAR, 1,200 CZK, 6,000 JPY, 17 500 HUF."

Also, I would like to point out, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Have you ever made a successful withdrawal before or was this your first attempt?

Additionally, if there is any other relevant communication between you and the casino except the screenshots you attached to this complaint, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

hello Kristina,

that what you found the maximum is 50 € on free spins without a deposit, this was probably added to the rules. because I had that problem before this so they explained to me that if I can't pay anything nothing will even be seen in your balance before wager my bonus. all after 100% wager bonus always write in your balance how much as you have for cashout. that's how it was, I'll take a picture of all the depozit from before my bonus, he just never gave anything, and now it's a problem. because I never, just never got free spins in the same timr when I put the deposit, always be it for a couple of days to give it. So I got those free spins only thanks to my deposits a few days earlier. Believe me they don't give lightly free spins if you haven't made deposits like crazy. But I also have proof of that, so I will send it to you. I did not shortly with them and I had normal payments before on my visa account. but now the problem is probably again that I got win on free spins, but I stopped at 50 €, I'm not crazy to continue because they would make money again. And now I supposedly need to buy some e Wallet, bitcoins. Make a deposit first with that so that they pay me € 50 on it. ahahah according to their story I should now spend 100-200 € for them to pay me 50. Yes and it all started when I wanted to close the account. They dont have an option where you can close your account like all normal Casinos. you have to correspond with a vip manager who promises you madness win if you Stay with them. And that casino all the time change same rules. I dont know which player reed every day some new rules. You can check on Playamo page for rules last date some change before few days. Every few days This casino something change that dont need to pay you. I think that everithing is clear when dont give you 50 €, how than give you 50000€ if you win?

New Message I have from Playamo support. Like my bank have isued vith visa not Playamo 🙂. I aks for some evidence that show me that problem with my bank but don have of course. I ask can I tray put then Depozit now from my visa, he Said I can tray 🙂 . Oh my God I can’t belive how This people still work and open so Many casino site.

Mirela, thank you for your reply and emails. Unfortunately, there aren't any screenshots attached, just the message. Would you be so kind and send everything again? Alternatively, you can post it here. Thank you very much.

I alredy send minimum 30 screenshots on your and petronela e-mail. If you need more I will send you more. Thank you

Thank you very much Mirela for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Playamo Casino to join us and help us resolve the player's issue.

Hello,

As Kristina said before:

The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a nodeposit bonus is 50 EUR, 50 USD, 500 NOK, 75 CAD, 75 AUD, 200 PLN, 75 NZD, 750 ZAR, 1,200 CZK, 6,000 JPY, 17 500 HUF.

If you require any evidence that the winnings came from nodeposit freespins, you can request the support to provide you with your betting history.

As to the cashout to your bank card, unfortunately, your bank refuses to accept funds from us. We also informed you about it via email:

We kindly suggest trying using a different payment method, as we were unable to process withdrawal to your card due to refusal from your bank.

Please keep in mind in order to unlock the new payment method that is listed but not available for withdrawals, you have to make a minimal deposit with the following payment method.

We will gladly assist you with the available cashout methods via chat or email; please do not hesitate to ask for assistance 24/7.

Thank you.

I dont have evidence for not notdepozit free spins Because you never give me free spins in the moment when I put Depozit!!!! Alway you give me few days later ( you give that free spins only Because if my Depozit before)

How it posible that I win Harley jackpot that night in diamond Blitz 413 € ( when you give some bonus Game with jackpot I can’t Play) This night also I can’t Play before I wager 50x yours free spins 5.20€

and you need to give my Beta history Because also that is not work on your site. I can see only maybe last 20-30 my bet

also I ask that you give my evidence which problem you have with my bank. I call my bank and I dont have any problem with my bank.

how you withdraw funda on my same visa account one week before and few times before that.

I am not stupit that I open some e-Wallet payment. I dont want This

How you dont have problem take my Depozit from same my visa Card???? Only you have problem with payment. And first when you open some new payment - first you need to put some Depozit????

Now still I have 50 € there and can’t Play and nothing Because If I some win again you dont want pay. I am not only one person who complend about you and your susret casino. I found so Many person and information what you doing.

That you Are good casino never you dont have BAD reputation 3.7/10

This is from your customer support answer

And where is now that money for cashout 400,400,350€? You take for you or what? I dont see that on my account and only also I can see on This pic that you dont have any problem with my Credit Card and depozit

And one more evidence ,, write LOST when I lost or not wager my bonus. On that bonus 5.20 write WAGER DONE 100 %

Dear Mirela,

We will ask from the casino the betting history as proof. Also please note, if you complete a wagering requirement from a bonus, it doesn't mean the bonus is gone. You still play with bonus money generated from the spins afterwards.

I would like to ask Playamo Casino to send us the player's betting history. Please send it to nikolas.b@casino.guru. Thank you in advance.

Hello Nick,

We can only provide Mirela with the betting history, we are unable to provide third-party data to the forums, sorry.

Mirela neet to contact support in order to receive the betting history. Afterward, she can provide you with the information you require.

Dear Mirela,

If you wish to see the betting history please do as the casino advices. Once you have it and you also want us to have an insight to the casino and be able to help you, please resend it.

Hello Nick, I nees to ask for betting history only for that day when I win money or for how Many days I need to ask? Thank you

It's better to ask for a little longer period. Probably a day before and a day after would be great. Thank you in advance.

Yesterday in the morning I send request Playamo support for betting history and I ask how long I need to Wait in that but still I Wait on answer. How long need for that really I dont know , This is 2 min job. On other site you can alone see your betting history. On Playamo site everithing is different.

Hi Nick I sent a link with my betting history on your e-mail. Thank you

Dear Mirela,

I've received your betting history but it's a little bit hard to search there anything as it doesn't show if you were playing with bonus balance or real money and the deposits and withdrawals aren't visible aswell. Can you also send me your bonus history from the casino and your deposits/withdrawal from the dates shown in the betting history? Looking forward to your answer.

Hi Nick I was sent all schrinshot on your e-mail. Thank you

Hi Nick I was send you all scrinshot but I received This message

Dear Mirela,

Please send it to nikolas.b@casino.guru. I've noticed you sent it to nicolas.b@casino.guru which isn't correct.

Sorry. I sent now. Thanx

Dear Mirela,

I have received your e-mail, however, the screenshots are not visible there. Coul you please try to send a blank e-mail with attachments of the screenshots only?

This is answer from Playamo VIP manager. Problem is visa in my area but I can bank transfer on same Card . But bank transfer is more than 500 €, and This is not true becouse my friend live in same street where I live and he dont have problem with his visa Card for cashout

This is answer from Playamo customer support and he Said different story than VIP manager in same casino. This nothing is not true. In that company work only people who take the money people around, I see you have more people on your site with same problem Like I what have. I will send you now again screenshot. Thanx

Dear Mirela,

Have you considered to use a different payment method? Maybe it could instantly solve your withdrawal issues.

I Play always on that Depozit Because I received my free spins after few days. My 1150 euro gone somewere I dont know where Because Playamo Said that is from free spins. Yes This is from free spins bit give me only that free spins Because I put Depozit all the time. Now I can’t Play more than month how now dont give me free spins, if you Andersenova me. Now on my account This 1150 euro is gone I have only 50 euro for cashout but I can’t becouse " my bank is problem" hahah. My bank is not the problem. Problem is Playamo. I have other option for bitcoin and ecopaz but I never use that and dont want use that . I have 50 euro there. Than I need open some new payment and put Depozit 20 euro than Playamo give me 50!!!! Joke!!!! I can’t Play more than month, I can’t have my money, I can’t nothing Because if I Play now with that 50 euro what is there and win something again will say that is from free spins. Only option is close account with This criminal organization. If that want give me my all money what I win This is 1200 euro I will open ecopaz or something but for 50 euro and I need to give Playamo 20 no Way!!!! Same problem on your site what I see have other people with Playamo and I think that you need speek with that casino and other Playamo sister casino. If you can’t do nothing with that, thank you for all I will go on other side Report that problem. Thank you

Dear Mirela,

Unfortunately, if the payment method you would prefet is not working in the casino, you should use a new method. Also it is very common that you have to make a deposit first with the new payment method before making a withdrawal method. All I can recommend you is to make that payment so you will be able to withdraw your money. Please let us know how did you decide.

Ok I will do new peyment if you tell me what happened with my 1150 € what Playamo declined. You can do something about that or no?

I send you all screnshoot where you can see that I received always after my Depozit few days later free spins. Now when I dont do Depozit more than 1 month now I am not received free spins. What happened wit that 1150 €?

Dear Mirela,

Unfortunately, if the winnings were generated from free spins, even if they were credited later and not after deposit, there isn't any possible way to receive your full winnings. Also to withdrawal your real balance you have to do what I mentioned in my previous post and verify your payment method.

Dear Mirela,

We haven't hear from you in a while. Please note, if we won't get any respond within the next 7 days, the complaint will be rejected.

The complaint will now be rejected as the player has stopped responding.