HomeComplaintsPlayamo Casino - Player’s struggling to withdraw his winnings.

Playamo Casino - Player’s struggling to withdraw his winnings.

Amount: A$50

Playamo Casino
Safety Index:Above average
Submitted: 20 Mar 2020 | Case closed : 06 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is having difficulties withdrawing his winnings to Australian bank account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I have been playing on playamo and some how got my $50 up to $520, and when i go to cash out not only did it take 3 days of trying to be verified they then tell me that they dont do withdrawals to any Australian banks such as ANZ , commonwealth and a list of others yet they still call them selves an Australian casino? The only method of cashout is to do a international bank transfer and the minimum of this is $500 so i got lucky.

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4 years ago

Dear Joshua,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify if transferring the winnings to an e-wallet account, such as Bitcoin, has been offered to you as a solution? Additionally, could you confirm that you have completed KYC verification successfully? Thank you in advance for your reply. I believe, we will be able to help you to receive your winnings as soon as possible. 

Best regards,

Petronela

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4 years ago

Dear Joshua,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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