The player from Czech Republic is experiencing difficulties withdrawing her funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
I deposit money via paydefcard and when I want to enter a withdrawal it does not give me the option of my withdrawal
Dear Dita,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have completed account verification successfully in the past? Have you been offered any alternative method to withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela