Playamo Casino - Player’s struggling to withdraw her winnings.

After depositing money,I won a couple of times,then decided to withdraw $500.00,i have submitted my documents 3 times,over 3 weeks!and still nothing!there quick to take your money!but not when it comes to withdrawing.

Very disappointed!I thought they were legitimate,!apparently not

Dear Marianne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. None of the licensed casinos takes verification lightly and it might take few working days completing this thorough procedure. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Marianne,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.