Playamo Casino - Player has problems with identity verification.

After submitting every documents required for withdrawals,they still declined your withdrawal request saying you need to submit the documents. They will not state what documents you are missing and they will decline your withdrawal requests. The live support on the website never respond and this website only tries to scam the clients into depositing money and they will decline your withdrawal requests for not stating any reasons.

One of the worst scamming online casino!

Dear Zin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly based on your screenshots that you’ve submitted your documents on 02 May?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru(or you can post it here)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Zin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.