The player from Germany won a prize at PLATINCASINO but faces withdrawal issues due to alleged multiple accounts, which she denies. Despite weekly email inquiries, she receives repeated responses about account activation without proof being provided.
Platincasino - Player’s withdrawal is delayed due to account dispute.
Amount: €38,000
Platincasino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 17h 56m 31s
Case summary
6 hours ago
Public
Public
yesterday
Translation
Dear Sir or Madam,
About a month ago, I won a prize at PLATINCASINO. When I attempted to withdraw part of it, I was informed that I have multiple accounts. This is not true. I have written emails weekly to address the issue, but each response states that the account will not be activated because I supposedly have multiple accounts. I have also asked them to provide proof, but received no response. I kindly ask for your assistance in this matter.
Best regards,
Automatic translation:
Public
Public
6 hours ago
Dear theplay2,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Have you used any VPN or IP-masking software to access the casino website?
Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
theplay2 has 6d 17h 56m 31s to reply
