The player from Germany won 1100 Euros on October 8, 2024, but his withdrawal is currently withheld due to a missing transaction receipt. Despite sending bank statements as proof, the casino continues to claim the funds were sent back to him, which he has not received.
Platincasino - Player's withdrawal is delayed.
Amount: €1,100
Platincasino
Safety Index:HighSafety Index
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8.8
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Case opened
Current status
Waiting for Casino Guru to reply
6d 3h 46m 21s
Case summary
19 hours ago
Public
Public
yesterday
Translation
Hello. On October 8, 2024, I won 1100 Euros and requested a withdrawal.
The money was withheld from my account and they asked for a transaction receipt. I did not receive this from Platincasino, and the money was returned to Platincasino. It has not arrived to this day. I sent them bank statements as proof, but it seems these were ignored, and they claim they have sent it to me??
Automatic translation:
Public
Public
20 hours ago
Dear yanggawd,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you made any successful withdrawals from this casino before?
Have you contacted your bank to inquire about the status of your withdrawal?
Have you requested the casino to send you a confirmation that the withdrawal was sent to your account?
When was the last time you communicated with the casino regarding the lost payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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20 hours ago
Translation
Yes, I have already had successful payouts with the provider.
I contacted my bank and they don't have the money. See the bank statement and the transfer back with the purpose of payment.
The casino doesn't want to send me a confirmation, but an employee once replied that there is no such thing 😂
My bank wanted a transaction receipt. See attachment. The money is still not in my account.
Automatic translation:
Casino Guru is examining the case
