The player from Austria has a blocked account containing 2500 euros, preventing him from making a withdrawal. He has not received any responses from customer support for weeks.
Platincasino - Player’s account has been closed without explanation.
Amount: €2,500
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 27m 23s
Case summary
1 hour ago
Public
Public
4 hours ago
Translation
My account was blocked without any reason, and it had 2500 euros that I couldn't withdraw because of it.
I haven't received any response from support via email for weeks.
Automatic translation:
Public
Public
4 hours ago
Dear x8ncqn6bnd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before the casino blocked your account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
