The player from Austria had been unable to access his deactivated account with a balance of approximately 750€. Despite reaching out, he had received no response from the casino. We had attempted to understand his situation better by asking further questions about his gaming preferences, account verification, and bonus usage. However, we had to reject the complaint due to the player's lack of response, which prevented us from conducting a thorough investigation.
Platincasino - Player’s account abruptly deactivated with funds inside.
Amount: €750
Platincasino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
My account was suddenly deactivated without any given reason. There's nearly 750€ left in it. Other players are having the same issue according to various forums! I've been told via chat that there's no way to check, and there's been no response to my emails!
Automatic translation:
Public
Public
7 months ago
Dear simon1gschwantner,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
- Was your account verified?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
