The player from Germany deposited 100€ into their PlatinCasino account via NodaPay, but only half of the amount has been credited. The other 50€ is still missing. The complaint was resolved as the player's missing money got credited.
Platincasino - Player experiences incomplete deposit.
Amount: €50
Platincasino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
On 15.11.2023, I deposited 100€ (2x50€) via NodaPay. Three days later, 50€ was credited to my PlatinCasino account. However, the other 50€ is still missing.
Automatic translation:
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5 months ago
Dear fratzi01,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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5 months ago
Dear fratzi01,
We do not have any guideline for all the different payment providers but I'm sure they have some kind of support on their website or mobile application. Once you contact them and receive the payment confirmation of the deposit, please forward it to the casino so they can locate the lost funds.
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5 months ago
Translation
The missing money was credited after I contacted NodaPay support. Case can be closed.
Automatic translation:
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5 months ago
Dear fratzi01,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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