Planet 7 Casino - Player’s struggling to withdraw his winnings.

Dear Diego71juve,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you ever made a successful withdrawal before? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

In the meantime, I would suggest checking our review for the Planet 7 Casino: https://casino.guru/Planet-7-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Looking forward to hearing from you.

Best regards,

Kristina

Hi thank you for replying, yes I have already had the opportunity to withdraw winnings from other casinos and I have never had any of these problems

Thank you very much Diego71juve for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Diego71juve,

I’m sorry to hear that your withdrawal has been delayed. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Planet 7 Casino representative to join this conversation and participate in the resolution of this complaint.

Hello, thank you very much for your support towards me

Greetings all,

The username provided is not an account within our system Diego71juvi however I managed to locate the account in question using your registered email address.

First I would like to specify that the deposit, play, and win were on a US based casino and all funds involved are in USD not Euro.

Your winning deposit was $30 using a 400% matching bonus giving you an additional $120 to play and win with. These funds are non-cashable and removed on approval of the requested withdrawal. Minus a $15 processing fee the total of $165 was released to the Bitcoin account provided by you on the 12th of July. I have reviewed your Bitcoin account using Blockchain Explorer and I can see the transfer took place as scheduled and the transfer amount reflected in your balance, have a look in your wallet. You should be pleased.

I hope this clarifies things for you.

Best wishes,

Nick and Planet 7

Dear Planet7 Casino, I inform you that I have received my winnings in my account.

Thank you

Dear GURU casino thank you for following my case.

👍😁

Thank you, Planet 7 Casino representative, for your reply,

and thank you, Diego71juve, for confirming and for using the Casino Guru complaint resolution center. I’m glad you have received your winnings. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru