Planet 7 Casino - Player’s struggling to withdraw her winnings.

I won a Jackpot using a "no withdrawal limit, no playthrough" bonus on about mid april. I cashed out $2500; a week later I canceled the withdrawal and took $200 out but cashed out the balance of $2300. From that $200, I won approximately $1200 and cashed out $800 which now my 2 withdrawals total $3100.

I sent per request copies of Tax statement, Legal ID,copies front/back both credit cards I've used at the casino, Bank statement, etc. Everything they asksed I sent of which on about April 20th and on about April 23rd they were all approved.

Monday May 25th, I received an email from Michelle Johnson stating she needed my banking information since I wanted a bank wire. I sent Both banking information from B of A and Chase banks: bank address, my full name on accts, acct #, routing #, SWIFT #'s, my city/country of birth....I mean eveything they asked, I GAVE!

the next day Michelle states Planet 7 can't send bank wires to either bank, so I changed and asked for check to deposit. I checked with my bank

and they do accept international checks ( i have to pay a fee and it would take 7-10 bus days to process). Michelle states, well since they've never made a check deposit for me before,then they can't send a check now.

Well I've never won a DAMN thing before now!! She can't tell me what banks in the US they've made transactions before but I have to find a bank on my own. How do I know if Planet 7 can make transactions and I can't go around opening up all these accts and different banks with the hopes Planet 7 approves it.

She isn't trying to help at all, and what she says makes no sense at all.

I've played at Planet 7 for 2-3 years, never won anything until now, but I can't get my winnings. PLEASE HELP! I want to believe they are an honest casino but I get the feeling i've been scammed and further more if they can't use any US banks then don't accept US players.

PLEASE HELP!

PS I have Transaction # and all my emails from this Michelle Johnson person!

thanks, Irma

Dear Irma,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. What other payment method has been offered to you to withdraw your winnings? I have checked payment options, and this is what I found https://www.planet7casino.com/banking.php:

Please understand, that variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. I would suggest contacting the casino and find out which payment method would be suitable for both sides. Maybe one of the e-wallets, such as Bitcoin, would be a good option for you. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. Thank you in advance for your reply. I hope we will be able to help you to receive your winnings as soon as possible.

Best regards,

Petronela

Thx Petronela

As i said in my complaint, Michelle gave me no other options. The Wire and Checks according to her is not an option for me. Well what is Bitcoin? I know nothing about it and how to proceed.

i have not been able to call and get anyone but only use the chat line. But no resolutions. I just wanna get another option to get my winnings and i can’t get a straight answer.

Thank you very much Irma for your quick reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Irma,

I am very sorry to hear about your problem with withdrawal. As there might be a problem with US banks I would recommend you try to withdraw via Bitcoin.

There is a lot of online articles available, where you can learn how it works and hope this link could help you(e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/) I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply. 

Dear Irma,

We are extending the timer by 7 days. Please, let us know if you need any assistance otherwise we will reject this complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.