Planet 7 Casino - Player is locked out of account and funds are delayed.

I won a $300 no deposit bonus on a $300 appreciation chip that I played $12,000 play through and I asked for withdrawal the 12th they delayed it till the 17th then I started again on the 17th and it was supposed to be 3 to 7 days then it went to 7 to 10 days And now they have locked me out. I can’t get into the site after they decided that the $700 tournament thing that I sent to you guys they didn’t like it and they locked me out now I’m out $300 from them and I can’t get a hold of them and they started on 12 September. I am registered. I have deposit it before multiple times. I don’t know if I withdrew from there or not. I can’t remember. I don’t think I have but it’s the whole raging bowl sunrise Slater cash all those casino sisters locked me out of all of

Dear nicksrealdeal,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you're facing with your withdrawal and account access. To assist you more effectively, we would appreciate it if you could provide more details regarding the following:

• Could you confirm the exact amount of your winnings and the no deposit bonus details, such as any terms and conditions that were associated with the $300 appreciation chip?
• You mentioned that the casino delayed your withdrawal—did they provide any specific reasons for the delays or changes in the timeline?
• Regarding the $700 tournament issue, could you clarify what you sent to the casino and what their response was before they locked your account?
• Could you also confirm if you received any notification or explanation from the casino when they locked your account and if they specified whether this action applied only to one casino or the group of sister casinos?
• Finally, have you had any issues with previous withdrawals, or was this the first time you tried to withdraw winnings from this casino?

If you have any relevant communication, screenshots, or documents (such as bonus and cashier history), please forward them to petronela.k@casino.guru. These details will help us better understand your situation and support you in resolving this matter.

Your cooperation is crucial for us to proceed with the case. Without your input and the necessary documents, we won’t be able to move forward in assisting you.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela