Planet 7 Casino - Player is locked out of account and funds are delayed.

I won a $300 no deposit bonus on a $300 appreciation chip that I played $12,000 play through and I asked for withdrawal the 12th they delayed it till the 17th then I started again on the 17th and it was supposed to be 3 to 7 days then it went to 7 to 10 days And now they have locked me out. I can’t get into the site after they decided that the $700 tournament thing that I sent to you guys they didn’t like it and they locked me out now I’m out $300 from them and I can’t get a hold of them and they started on 12 September. I am registered. I have deposit it before multiple times. I don’t know if I withdrew from there or not. I can’t remember. I don’t think I have but it’s the whole raging bowl sunrise Slater cash all those casino sisters locked me out of all of

Dear nicksrealdeal,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you're facing with your withdrawal and account access. To assist you more effectively, we would appreciate it if you could provide more details regarding the following:

• Could you confirm the exact amount of your winnings and the no deposit bonus details, such as any terms and conditions that were associated with the $300 appreciation chip?
• You mentioned that the casino delayed your withdrawal—did they provide any specific reasons for the delays or changes in the timeline?
• Regarding the $700 tournament issue, could you clarify what you sent to the casino and what their response was before they locked your account?
• Could you also confirm if you received any notification or explanation from the casino when they locked your account and if they specified whether this action applied only to one casino or the group of sister casinos?
• Finally, have you had any issues with previous withdrawals, or was this the first time you tried to withdraw winnings from this casino?

If you have any relevant communication, screenshots, or documents (such as bonus and cashier history), please forward them to petronela.k@casino.guru. These details will help us better understand your situation and support you in resolving this matter.

Your cooperation is crucial for us to proceed with the case. Without your input and the necessary documents, we won’t be able to move forward in assisting you.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

OK plant seven I’ve deposited a few times played it exactly many times. I don’t remember. I’m a VIP three. I don’t think I have withdrawn from it. The thing is I got a $300 appreciation chip and played $12,000 play through and then I asked for the withdrawal. They canceled the requests within a couple days as per usual the first time; just to delay it as usual I came back in asked for the withdrawal and everything was cool. There was no problem. I was literally waiting for the $300 to get into my account like in the next couple days and I had talked to them multiple times during the course of two weeks of waiting. The I won a $700 tournament at sunrise casino and I reported what they did there to me I still what they did was theft.) Honestly, it’s kind of lying by not acknowledging

I guess they got pissed and they shut me out of all their casinos all their sister casinos and planet 7 is one of those casinos that I can’t get in any longer.

So there was no problem with my account, I was literally waiting for the money to get to my bitcoin wallet. but after complaining about the tournament, they shut me out But they locked me.

Ps. Yes. They said I couldn’t claim one free roll tournament or play one tournament and then play another free roll tournament in a row I played the monthly free roll and the weekly free roll in a row and that’s absolutely just crazy. I can’t believe I can’t even thought that I could get my bonus after doing that. But I digress . It’s just a money grab that’s all it is. It’s basically fraud it’s basically hiding shit so you don’t read it and then lose your money. That’s what it is. That’s it’s greedy. It’s dirty. Shouldn’t feel like that when you play a casino do you think? I

These are the last chance that I had with both these casinos

This is for planet seven I got a $300 appreciation chip and I did a play through of 12,000 which is 40 times. There was no issue with my withdrawal other than them trying to delay it as long as possible.. it was supposed to be in my account already and they were just kept on delaying it They never mentioned anything wrong with anything. I wasn’t I sent any notification of any kind. No email nothing from them at all. My account just got locked out of theirs as well as about 10 more and that was right after I disputed the $700 tournament at Sunrise casino.. Then Planet 7 thought that that was a good enough reason not to pay me . So they kicked me out of their casino with no notification nothing no nothing Them . And I wasn’t even given the explanation for it from any casino sunrise casino gave me two different explanations for the tournament thing,

and that is why Clint seven did the thing they did.

I sent you in the chats For planet seven and everything was good for the withdrawal absolutely nothing was wrong with it and then they just did what they.did. They completely just decided not to pay me. That’s all there is I mean there’s not any other reason and this should be easy for you to get them cause they’re definitely in the wrong. No terms were broken here. I mean, I deposited lost the money got my $300 appreciation chip directly after losing my money I deposited that day. I did a play thru of 4Ox . Have them back over $4000 and they we’re supposed to give me just 300 of it and they still couldn’t do it when I gave them literally after Winning over $4000 they got it back and we’re only supposed to give me just $300 the y still they couldn't do it. And they locked me out and that’s it. I absolutely did nothing wrong except piss him off for disputing a tournament that I thought was BS. I hope we get on this.

Thank you very much, nicksrealdeal, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello nicksrealdeal,

It's Michal again, and I’ve now taken over this complaint. After reviewing the case, it appears to be similar to the situation you experienced with Sunrise Slots Casino. I will await the evidence from the Planet 7 team, but if it is confirmed that you participated in multiple free tournaments without making a real money deposit in between, I’m afraid we may not be able to assist you.

We would also like to invite Planet 7 Casino to join the conversation.

Dear Planet 7 Casino,

I would appreciate it if you could kindly verify whether the player has claimed multiple free chips or no deposit bonuses, or if they have participated in consecutive free roll tournaments without making any real money deposits in between. I would be grateful if you could provide any supporting evidence regarding this matter.

No, it’s not anything like the sunrise complaint at all. This situation is one where I literally deposited, played my money and lost that money and then directly after that I received my $300 appreciation ship. Then I played 40x $12000 play through on that $300 and made over $4000 with that $300chip. after my Play thru was done I gave them back over $4000 and asked for a $300 withdrawal, for my appreciation chip. I asked for my withdrawal, they said OK they delayed the withdrawal like they do at every single casino out there. And then once again started again on the 17th talk to him three times after that because you gotta keep on them or they’ll just won’t do anything so there was nothing wrong with the withdrawal. I was literally waiting for the litecoin to be deposited into my account. It was coming to me they told me no problem. Then they locked me out of Sunrise Casino after my dispute with them and Planet 7, a Sister Casino Of Sunrise and all the inclave Casinos ( which is probably is owned by all these casinos plus probably own Coindraw what a racket). Inclave the "Company" that is in charge of all the login info for all the casinos .

I’ve sent you screenshots of the my deposits and transactions From planet 7.

So not anything like the Sunrise Casino situation only thing that’s alike about themit’s completely being unprofessional and completely suspect and completely without ethics.If that is what you are saying how the 2 cases are a like then I am 100% on board with you that.

ps. How hard do you think it is for an online casino to alter their terms of service on their website at any given time if they’re unlicensed? it just seems that they’re on license. No one‘s checking anything like that so their terms of service could be altered at any given second at any given moment without anybody have any anything to say about it just saying or could you let me know if that’s checked into or something? Thanks ahead of time.

Dear nicksrealdeal,

Thank you for the clarification. I have obtained some preliminary information from the casino team, and it appears that this situation may conclude positively. I look forward to receiving additional details from them shortly.

Greetings all,

I reviewed the situation yesterday and the first thing I saw was that the account was closed by you, nicksrealdeal. This had nothing to do with the withdrawal, your statements were quite specific regarding your desire to deactivate and this is why you were unable to log in.

On the up side, I also saw that the win appeared to be legitimate and that you had complete information necessary for withdrawal. So, I sent a request to our approvals department and they approved the withdrawal request for you yesterday. Today that approval was officially regitered in the financial system and I have now sent a request directly to our payouts department. Hopefully you will be seeing the funds (to be sent to your registered Bitcoin address) in your wallet soon.

Let us know when the money comes in nicksrealdeal!

Best wishes,

Nick and Planet 7

Dear nicksrealdeal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

ty to casino.guru for doing this for me I appreciate all your time and effort

Dear nicksrealdeal,

You are welcome. We assess each situation individually. While there are occasions when our capacity to assist may be very restricted, we strive to offer support whenever feasible. Could you please confirm if you have received the funds so that I can consider this issue resolved?

Dear nicksrealdeal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They paid week ago at least. And I didn’t close my account but person in the right mind is gonna close your account when that account owes you money yeah I don’t think so. They lied as well thank you for doing this and they are lying anyway thank you.

Dear nicksrealdeal,

Do I understand correctly that you received the funds? Although I understand your frustration with the whole situation, but you previously mentioned that you are not interested in playing in Raging Bull, Sunrise slots, and other of their sister casinos anymore, so I was kind of expecting that you would be comfortable with the closure of your Planet 7 account

Anyway, I guess the key point is that you received the winnings from Planet 7 casino. If you decide to play in their or other casinos is, of course, solely up to you.

Can I consider your complaint resolved, or do you require assistance with anything else?

Dear nicksrealdeal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Resolved. Thank you. I thought I said that earlier I’m sorry..

Dear nicksrealdeal,

Thank you for the confirmation. 

With the complainant's confirmation, we consider this issue successfully addressed/resolved. We will now mark it as "resolved" in our system. I would like to thank both parties for their cooperation. Please do not hesitate to contact us if you encounter any problems with this or any other casino in the future. We are here to help you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Michal

Casino Guru