Planet 7 Casino - Player has delayed withdrawals after account verification.

On 6/7/24 i put in 4 requests totaling 5850.00. I submitted all docs. Well they claimed i missed some docs. I resnt docs then to much time passed so had to resend again. On 7/17 1 was approved. The other 3 approved 7/28. Over month from first requested. Still no funds. When i ask the progress i keep being told it is escolated. Very vague no real answers. I played planet 7 for yesrs and this is first withdrawal. Unbelievable.

Dear ncsc99fan1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear ncsc99fan1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.