Planet 7 Casino - Player claims that payment has been delayed.

Dear mcghrist1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok thank you very much.

ok it’s been 14 days. And they are just messing With me now.

They are totally being rude and giving me different dates .

Thank you for your reply, mcghrist1. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

I have made successful withdrawals before but not without your guys help they. Always try and screw me over which is why I took a couple years off from playing with them . Yes all of my paperwork and documentation have been verified. I accumulated them with a bonus. But I. Believe i am in a VIP class.

They haven’t changed a bit, in regards to paying out people.

I just spoke with them

and the agent said it was out of the timeframe meaning I should have gotten paid. And she would escalate it but nothing ever comes of that.

Help me please

This casino is giving me. A hard time please help

When did you make the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Did you use the same withdrawal method in the past?

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

When did you make the last successful withdrawal and how many days did it take to be processed?

about a year and a half ago. They tried to give me the run around after the 14 days had passed. This is what they do. They want people to give up so they do t pay .

Which payment method to withdraw your winnings have you opted for?

I use bitcoin always it’s the fastest and most reliable . But even that takes allot of time for them

Did you use the same withdrawal method in the past?

yes always the same with draw method is used.

Could you please advise us on the current status of your withdrawal request?

ok let me explain this as best as possible . It was approved after 5 days and I was told another 7-10 days to send it. All of those time frames have passed. I have been told by several agents it will be here Monday for sure while others say give it another 72 hours. I’ve. Been evicted and I need this money to move me and my 17 year old son. It’s serious. They can’t keep messsing with me like this it’s not fair.. I have all the screen shots of all the conflicting. Stories . It’s mind boggling. I can email them all to you so you can see the games they play.

Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread

i can try and see but I have to have you guys help me every time with this …

This is the only one showing up for this account

PLEASE HELP

What more can I provide it’s been past the 14 days and I need this money to move with.

Thank you very much, mcghrist1, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello mcghrist1,

This is Dominika and from now on, I will be taking care of your complaint. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Planet 7 Casino representative to join this conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Greetings all,

Our records show that payment went out on the 8th of April via Bitcoin and has been confirmed delivered in Blockchain Explorer. Let us know you got the money mcghrist1!

Best wishes,

Nick and Planet 7

Hello mcghrist1, could you please confirm that this is correct and that the matter is now resolved?

Dear mcghrist1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.