PinoCasino - Player’s not able to access his account.

pino casino is my account closed fist time is every thing fine third time withdraw 1500 eur pinocasino accept and closed my account

casino said anti freud policy i allready show all proof

thanks

Dear Bahram,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify when exactly did you notice that access to your account has been blocked? Have you accumulated your winnings with or without an active bonus?

Also, do I understand correctly that you’ve previously made 2 successful withdrawals?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hello

winning money 1500 EUR i have received

second withdraw very difficult pending rejected two weeks long

deposit verification i lost winning money again winning i show all proof every days

pinocasino my account suspend i am very sad i am not fraud is my fist complint

thanks

Thank you for your reply, Naylinthe. Do I understand correctly that you had received all the remaining balance before the casino closed your account?

Was there any active balance in your account at the time of account closure, please?

Hello

I closed my case thank for help no active bonus no balance

i happy i think sofort banking payment failed i paly long time many casinos

lot of money lost because withdraw time lot of problem

thanks

Awesome news, Naylinthe. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.