HomeComplaintsPin-Up Casino - The player's deposit did not arrive into his casino account.

Pin-Up Casino - The player's deposit did not arrive into his casino account.

Amount: 400 INR

Pin-Up Casino
Safety Index:Very high
Submitted: 22 Oct 2022 | Case closed : 07 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's deposit did not arrive into his casino account for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

Still not received diposit in casino pinup account..

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1 year ago

Dear udaymesuriya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago

Dear udaymesuriya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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