Pin-Up Casino - The player is experiencing difficulties with the verification process.

Hello

Dont want last payouts.First time send again all docs,second selfie me and my profile data.Dont reply my emails,chats dont help ,dont reply 1 min after..maybe your help me?

regards

Dear Erzsebet,

Thank you for contacting Casino Guru and letting us help you with your withdrawal issue. Could you please provide us with more information? It will help us understand your issue if you answer the following questions. Did you send clear and readable pictures of all requested documents to the casino? How long have you been waiting for an answer from the casino? It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person.

Best regards,

Peter

Hello

Sure send all docs...accept.Use their payouts more and more.But now again ask my docs plus selfi me and computer.Send first aug 28.sep 3,sep 4 selfie,and yesterday again.Never dont reply,I fear they dont want payouts...thx help

regards

Erzsebet

Hello Erzsebet,

Thank you for providing us with the information. We have contacted the casino by email and Skype. We will let you know as soon as we get a response.

Best regards,

Peter

Dear Pin-up Casino,

we gave you another seven days to reply. Please, be aware that in case you fail to response in the given time frame, we will leave the complaint unresolved.

Best regards,

Peter

Hello

I think dont want payouts.Last week ask my bill..now accept but still cancel my withdraws.Yesterday again ask now cell phone data....

next time akt selfie??

Very thx your help.

Hi Erzsebet,

Are there any news? Did you finally receive your winnings? 

Best regards,

Peter

Dear Erzsebet,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.