Pin-Up Casino - Player’s withdrawal has been delayed.

its 2 months still not get paid.withdrawal processed always canceled.

Dear pejuangitar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

thanks before miss kristina.this is my first time withdrawal.

about verification KYC agent pin-up never ever told me to pass verified.they just told me to change another method system payment.when i try another method its not working,its says you must deposit same method payment.when i want to give screenshot about that,the agent dissapeared again never comeback.

so everytime i contact agent its always same answered to change method system payment.not to verified my account.

Thank you very much

Thank you for your reply, pejuangitar. Have you accumulated your winnings with or without an active bonus, please? Do you currently have any pending withdrawals? Could you please advise which payment method you used to deposit and which payment methods you tried to make a withdrawal with?

im use method payment local bank online.same with method im deposit.so weird if that casino can accept my money from deposit method,why cant withdraw with same method.

im accumulated my winnings without bonus.

im use BCA method payment.

you can look miss kristina more weird when we can see payment method deposit like cryptocurrency.but when we look withdraw method cryptocurrency has gone.

Unfortunately, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

In this case, I would recommend that you choose an alternative withdrawal method as the casino suggested, make the minimum deposit, and request withdrawal with this payment method.

Please, let us know if you managed to make a successful withdrawal. Thank you in advance.

"make the minimum deposit, and request withdrawal with this payment method"

casino means new transaction new order.let say right now im use new method like "ecopayz" so if im deposit let say 100.000idr so i can make withdrawal same as im deposit its just 100.000idr

im talking about my money 500.000idr

when agent told me to make withdrawal again with another system so im already sent it by picture its an error im must use same method to make withdrawal.

so this is not talk about new order make new deposit.

and then if casino just can make transaction just using let say "ecopayz"

u must erase that method deposit you cant use it for withdrawal.

the factor about bank restriction licensing payment provider.cmon this is joke.before i have give u the proof scam.you can see method deposit cryptocurrency right?

u know la system cryptocurrency why casino exclusive license curacao right now using crypto because more safety more simple.

the joke is.this pin-up added deposit using crypto but cant withdrawal using crypto this is insane make people laugh.

the truly casino with my experience when casino very hard to make withdrawal to my local bank because its restriction.casino make solution he withdraw my money using crypto.because very simple all people have ewallet crypto.

Have you tried discussing your options with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

so many tons message like this.another method another method.like before i told u miss kristina.no solutions from casino.already sent picture to casino when i use another method it says must use same method deposit and withdrawal.

i can give u my id and password of pinup casino.so you can try it by your self miss kristina.and if you can withdraw the money its okay that money to be yours.i dont need that money.i just want to clarify about this scam casino.

I apologize, but I am not sure what help you expect from us at this point. We cannot force the casino to pay your winnings via a payment method that simply doesn't work for you. I can only recommend you the same solution as the casino did, which is to try another withdrawal method.

Dear pejuangitar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

owh,my point just give warning to every player to choose another casino than this casino.

im so tired explain this case.the number one rule casino use same method deposit and withdrawal.

second you can deposit use cryptocurrency but you cant withdraw with cryptocurrency.

this 2 reason very strong to banned this casino.this is surely scam.just use logic

Thank you Very Much Miss Kristina for your help.

I agree that ideally, it should work this way. However, some payment providers refuse to process transactions coming from gambling establishments. Usually, casinos are not able to influence this and it is necessary that players reconsider using an alternative withdrawal method.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.