The player from Brazil is having difficulties receiving his funds. We rejected the complaint because the player didn't respond to our messages and questions.
I went to make a withdrawal and I'm pending I went to a chat question what would have happened I was informed that it was to cancel and do it again when doing this procedure was listed as canceled but the amount did not fall into the casino account they asked me to wait 24 hours however already passed the deadline and nothing resolved I would like to receive some feedback because nobody solves anything I have a print of everything!
Dear Vincenzo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I am not quite sure I understand the issue. You requested a withdrawal, it was cancelled and your money hasn’t been returned back. Is that correct?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Thank you for your understanding.
Best regards,
Kristína