Pin-Up Casino - Player's balance disappeared.

I simply play and no problem. But one day i withdraw my blamce 54,440 . and after 4 hours open i shocked that my withdraw cancel and my blance 0 . after this i check story that somone use my whole blance in casino amd gone my money. I dont know who amd how. My account is full security . then how thia i think casino dont need to give my money withdraw so did this. After this i complain casino many time but they not give any solution and closed chat . this no 1 fraud site . my account email id b******@gmail.com

Dear bijdebnath2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify if the active balance was played by the third party? How much was the active balance when you logged out from your account? Could you please confirm that you haven't shared your login information with any third party? Was the balance on your account played down or confiscated by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Have you access to your game history? Does it show that bets that you didn't make were made with your account? Could you provide a screenshot of your game history, transaction history, or any other supporting evidence? Share the information here in the complaint thread, or alternatively send me this information via email at tomas@casino.guru

Yes I will give all history

Thank you for your message.

Dear bijdebnath2,

I am sorry but I can't see anything unusual from the screenshots you provided. Are the bets on the screenshots made by you?

What was the balance of your account after these bets were made?

see their rule . clearly say refund will give if minor or any invidual access player account and misue with fund.but they not want to give refund and they break their rule

Could you please forward the player's history and the authorization journal (logs showing from which IP addresses players accessing their accounts) to tomas@casino.guru?

You can usually find this information in your casino account, or request it from casino support.

Thank you very much in advance.

Dear bijdebnath2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Do the connected devices on the screenshot belong to you?

Does the gaming activity on the screenshots you submitted recently all belong to you?

I'll await your reply.

Yes. Yes but gaming history in mrgaball live not belons to me

Thanks for the confirmation,

I am sorry but we won't be able to help in this situation.

There is no way to prove it wasn't you who made the bets on roulette. We cannot proceed with the case based on the evidence you provided.

We believe the player is the only one responsible for the security of their account, their balance, and all bets taking place.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.