Pin-Up Casino - Player’s account with large winnings has been closed.

Hi, I have an account on pinup Casino,where I have spent so much and most of the times I lost and sometimes I have made some withdrawals as well.

So this times I started winning on aviator and one slot game where I didn't use any bonuses but used my own money.

I thought withdraw my funds later, so I started piling it up thinking pinup is safe.

When I had over 1200000 Indian rupees in the account I thought I should start withdrawing. At first they asked me to reverify my profile which was already a verified profile. But I provided all details...they took a few days to make the withdrawals available to me, so when I had it, I made a withdrawal request which got cleared a small amount. And the I raised another request since it was my own winnings which I made by using my own deposit.

So they only cleared a very small amount and then blocked my profile .

When I asked why , they said I have violated there terms...they never tell me what exactly it was, just keep on repeating, i have violated there terms and account can not be unblocked.

I had lost everything and I was unable to withdraw. If they don't like anything the profile then at the very least I should be able to withdraw my funds if not play.

Hello amit230990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-Up Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Can you please forward the communication between you and the casino to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

First of all I am a male not female .. secondly my profile verified when I started using pinup. Maybe around August or September my profile was fully verified.

Whenever I initiate a chat on pinup, they just tell me my account is blocked and it can not be unblocked in any way since I have violated there terms many times.

But I have not done anything wrong, all i did was trying to withdraw funds. To my legit account. They said I have not followed some clause of terms & conditions (6.3) which says if they find any unusual financial activity like, using any stolen card, making transaction to others accounts and few more,but I didn't do any of that. The account I used to withdraw, i already used that several times, it's just I never had such huge amount in the account so they never stopped it or even asked to reverify. When they saw that I have good amount of winnings and I am trying to withdraw then they just blocked me.

Hello amit230990,

Can you please forward the exact same documents to nikolas.b@casino.guru after which the casino blocked your account?

Dear amit230990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.