Pelican Casino - Player's winnings are confiscated due to multiple accounts claim.

I made 9 deposits totaling around 150 dollars. Between deposits and bonuses, I managed to meet the rollover requirements and withdrew 134 dollars. Then, I received an email stating that I have multiple accounts. My money was returned to my account with a new rollover requirement of 10 times 134 dollars, even though I had already met the rollover requirement. Could you please assist me with this matter?

Hello ericleo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pelican Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you confirm that you have multiple accounts in this casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, I don't know if my account has been verified, but I sent my documents, I have my account, my relatives have their accounts, I asked my relatives if anyone has made deposits in this Casino, and they all said that they have not made deposits, I spoke via email 1 day ago with the Casino.

I have just received an email from the Casino, they have refunded only the last deposit, kept 8 deposits I made and closed my account, according to the email below.

Hello As you declined the option we offer, we are acting in accordance with our casino's T&Cs. Your last deposits have been returned to the PIX account you specified and the account has been blocked. 5.4 You are only allowed to register one account with the Service. Accounts are subject to immediate closure if it is discovered that you have multiple accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, related persons and/or third parties operating on your behalf

Dear Ericleo,

I hope you're doing well. I wanted to ask for some clarification regarding the accounts your relatives have with the casino. Could you please confirm whether they used any bonuses, or if there is a possibility that you may have logged in from the same device as them?

If multiple accounts have been accessed from the same device, the casino may consider this a breach of their policy, and they reserve the right to block all associated accounts. Additionally, please note that players are typically eligible for refunds or claims related only to their most recent deposit, rather than the total sum of all deposits made.

If you have any further questions or need assistance, please don't hesitate to let us know.

Best regards,

Nick

Dear Ericleo,

I hope you're well. I wanted to ask for some clarification about the accounts your relatives have at the casino. Could you confirm if they used any bonuses or if there is a possibility that you logged in on the same device as them?

Answer: None of my relatives made a deposit, they just used the no deposit bonus without getting any winnings.

If several accounts were accessed from the same device, the casino may consider this a violation of their policy, and they reserve the right to block all associated accounts.

Answer: They only blocked my account that had several deposits, they should block the others that they think are duplicates.

Also, note that players are generally eligible for refunds or claims related only to their most recent deposit, rather than the sum total of all deposits made.

Answer: so this excuse of multiple accounts is a bad casino excuse, as I will control my relatives from accessing the same site, I can guarantee that no one has made deposits to the other accounts, with proof. I can send it to your e-mail.

And I've seen this story before.

You don't have to resolve my situation, but I'm warning players that this casino will find a way not to pay out winnings afterwards.

You can close my case, I won't get paid anyway.

Thank you!

Dear Ericleo,

Unfortunately, it does not make a difference whether the other accounts made deposits or not. If multiple accounts claimed bonuses, you are not entitled to any winnings, and the casino is within its rights to close all related accounts. Please be aware that using the same device or claiming multiple bonuses from the same household is strictly prohibited under casino terms.

I’m truly sorry that we are unable to assist you further, but since these terms were breached, there is nothing more we can do. The complaint will now be closed.

Best regards,

Nick