The player from Canada experienced difficulties accessing his casino account due to an unauthorized change to his email information, which had resulted in his account being blocked. Despite numerous attempts to contact the casino, he had not received a satisfactory response. His account contained approximately $940. Unfortunately, due to the player's lack of response to our inquiries, we were unable to further investigate the issue and had to reject the complaint.
Party Casino - Player unable to access his casino account.
Amount: Can$940
Party Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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8 months ago
I cannot get access to my account t they are not cooperating or being helpful in any way I have called numerous times , I ha ce emailed I have tried online chat I need help accessing my account I want my money
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8 months ago
Dear lstevenloul,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify why you are unable to access your account? Has your account been blocked?
When was the last time you communicated with customer support and what was it about?
Could you kindly confirm if you have passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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8 months ago
Yes my account is blocked someone changed my email info on my account I don’t no who or why.
today they told me they don’t no when or if I will have access to my account again.
and yes I passed my much when I made my account and surprisingly it was looked at imedietly within minutes , now that there a problem with my account I have submitted it again and they have no response weird eh when they owe mo eh they act this way but when they expecting u to make a deposit the they imedietly respond and get things sorted out also it not 94 dollars it 940$ roughly
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8 months ago
Could you please confirm if my understanding is accurate that someone else may have gained access to your account and made changes that are currently preventing you from logging in?
