Dear lstevenloul,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify why you are unable to access your account? Has your account been blocked?
When was the last time you communicated with customer support and what was it about?
Could you kindly confirm if you have passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear lstevenloul,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify why you are unable to access your account? Has your account been blocked?
When was the last time you communicated with customer support and what was it about?
Could you kindly confirm if you have passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika