Party Casino - Player’s withdrawal has been reversed.

Hi the casino have reversed my withdrawal back onto the casino site I am very annoyed I think they do this in the hopes you continue to play with it

I then tried to withdraw my funds again and it said I am unable to select a withdrawel method

my previous withdrawel couple weeks back was chaotic aswell they wouldn’t pay me out

bearing in mind I had sent in all I’d picture I’d proof of address an screenshots of payments

after 2 weeks or more my withdrawel was processed

so don’t understand why I am not able to withdrawe my winngings

live chat are telling me they can’t tell why an there not answering my emails

could you please help

kind regards

Mr C***

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Maybe the issue regarding the specific payment method is just temporary. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have accumulated your winnings with or without an active bonus? Which payment method you have opted for?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi I won without any bonus I never opted in to bonus promotion 

I tried to withdraw via trustly as this is how I deposit but unfortunately this option was not showing 

I successfully withdrew to this payment beforehand and the withdrawel was successfully processed 

When I tried to withdraw my £850 winnings the trustly option was not showing although it did show on deposits as this is how I deposited

So I then tried fast Bank Transfer which was then reversed back on to my account 

They have now blocked my account due to a security review I have had my account verified with I’d passport an driving license an transactions showing payments from trustly 

So as for security I don’t understand why it’s under review 

Thank you very much, James, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello James,

I looked at your complaint and will do my best to help you. I would like to invite Party Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

Hello

When emailing party casino they are not getting back to myself at all other than one email saying we have forwarded your response to the relevant team

i still can’t log on to my account

do you know how long this will take

Hi the casino have emailed myself to state they have blocked my account and I will not be able to open another account in the near future

also they have confiscated my £850 winnings with no reason as to why they have done this

surely this is against the law as I sent in all forms of I’d

please help me

Hello James,

we are trying to contact Party Casino but nobody knows how long this will take.

surely they are not allowed to confiscate my winnings

I won the £850 very fairly without any bonus

they have passport driving licensee also

i am very shocked I didn’t know they can just do that and get away with it

is it ok for casinos to rob peoples money ??

No James, it is absolutely not ok to rob people's money, but first, we need Casino's statement before we can move forward in this case.

of course but they just don’t respond an I won’t be lettin them just take my winnings like that

Are they still not responding

Hi villain I am starting to worry as the casino are not responding at all to our chat

what happens if they don’t respond I really am annoyed at the way they have treated me

they are robbing myself of £850 which is a lot of money

Hi James,

if Casino doesn't respond we will be forced to close the complaint as unresolved. It will have negative influence on Casino's rating.

What other options do I now have mate to get my money back ?

Probably the last option is to contact UK Gambling Commission here: https://beta.gamblingcommission.gov.uk/contact-us.

Yes I have contacted them thankyou mate

We would like to ask the Party Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Is there reasons as to why they are not responding villiam

does this happen a lot

Hi villain live chat are stating for yourself to contact them at info@partycasino.com

is this a normal process ?

How do they get notified of this complaint ?

Hello James,

I updated mentioned email contact in our database, Casino received an email notification about the complaint and now we hope they will react.

I recieved that on live chat yesterday but apparently it was a miscommunication and was not true

seems they don’t communicate very well either

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.