Paris VIP Casino - Player's bonuses are lacking.

They offer 3 bonusses

First bonus i received from my 25 deposit was 150%

Second bonus i received from my second 25 deposit Should be 130%

based on the offer i only got 80%

Third i didnt get any bonus

I should have got 120% based on the offer

And 4th because i thought ill get the

Should be 80% didnt got anything

Im missing 250% of bonusses in total its a shame!

I should get 75 euro bonus for my deposits while the website clearly indicates that they have 24 hours live support. Unfortunly this is not the case:

I am verry mad that all the promises arnt true. i want my money back due to all this.

Dear mhroelink1,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Paris VIP Casino and understand your concern.

When I looked at the screenshot of the second deposit you made, I could see that you chose the "Wednesday Bonus". This is a 70% bonus offer that can be activated on a deposit made on Wednesday.

Could you please advise if you chose the correct bonus when you made your deposit? Please send me the screenshots of your bonus history here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have another problem with the casino.

I asked them to block my account:

Instead they gave me a gift.

I was able to gamle today while i asked for blocking my account due to the bonus they gave me

I want a refund for the money i have played since i asked for a block

Thank you for the update. Has your account been closed by the casino yet? Have they responded to your self-exclusion request in any way?

Dear mhroelink1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of mhroelink1. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player sent us the following email:

No reaction from the casino what so ever

Do I understand correctly that your account is still open? Are you able to login without any problems?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.