The player from the Netherlands had initially complained about not having received the full bonus amounts as stated in the casino's offer. He had claimed a total missing bonus of 250%, which equated to €75. He had also reported that the casino's live support was not available 24/7 as advertised and had wanted a refund. Later, he raised another issue where he had asked the casino to block his account due to a bonus they had given him. However, the casino had not blocked his account and had allowed him to gamble. He had demanded a refund for the money he had played since his request for account blocking. We had attempted to assist the player and had extended the response time for the complaint. However, due to his lack of response, we were unable to further investigate the matter and had to reject the complaint.