The player from Finland has accumulated 370 EUR in winnings from the first deposit bonus. When the player tried to withdraw the money, the casino blocked his account. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Paris VIP Casino - Player’s account has been blocked and winnings from the bonus play forfeited.
Black points: 80
Amount: €370
Paris VIP Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I won € 30 in free spins. I made the first required deposit and then played through the betting and tried to raise € 370. I sent the required documents which were approved. However, my repatriation was rejected twice during the three-week waiting period and I received only vague answers. In the end, I received a message from the casino saying that I had broken very circular rules that I had not done. More detailed information about what rules have offended I did not get to know, and my account was closed. Roskacasino where to stay away.
Automatic translation:
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4 years ago
Dear Henry,
Thank you for submitting your complaint through our website. I am sorry to hear about your account being blocked. Could you please provide me with more information and details regarding this matter? Were you aware of the maximum bet per spin, which is €5 during the bonus play? Thank you in advance for your reply.
Best regards,
Satrio
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4 years ago
Translation
I knew yes that the maximum bet is 5 € / spin. During the betting I played with a maximum bet of € 1. From the very beginning, I felt that the casino was deliberately delaying the withdrawal and came up week after week with reasons to cancel the withdrawal until I closed my account completely. Similar casualties and complaints seem to be found on this site on your site in just a few days.
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4 years ago
Dear Henry,
Thank you for your reply. Could you please confirm if you have more than one account in this casino? Could you please inform us which specific bonus did you claim? Also, did you play with more than one bonus simultaneously? I understand, that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much again in advance for your reply.
Best regards,
Satrio
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4 years ago
Translation
Thanks for the answer. I have over fifteen years played a number of casino and sports betting sites so I am very aware of the fact that only one account were to be allowed. So I didn't have a double account. I would remember that the bonus I played was the "200% first deposit bonus". Initially I won about € 30 in free spins, which I played through betting. After that, I made that initial deposit, which I also wagered through the bonus. In my opinion, it is not even possible to play many bonuses at the same time on that site. Besides, they closed my account so I can't check those things myself anymore. The casino clearly slowed down with the withdrawal of the withdrawal, as the withdrawal was automatically canceled a couple of times. When asked, they announced that they would do a "random check" on my account, after which they closed my account. This has never happened to me before. It is quite incomprehensible that you can do so without giving a specific reason for closing your account and deciding to withdraw. Very arbitrary activity.
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Automatic translation:
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4 years ago
Hi Henry,
Thank you for your reply and I have contacted the casino regarding the issue you experienced. Hope they will get back to us soon.
Best regards,
Satrio
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4 years ago
We would like to ask the Paris VIP Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
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