The player from India had requested a withdrawal of Rs 8,000 from PariPesa, which remained unfulfilled for more than 24 hours. The player also reported being unable to log in due to an unrequested block for addiction. The player denied requesting self-exclusion from PariPesa but admitted to self-excluding from other casinos in the past. However, the issue was successfully resolved, confirmed by the player, which led us to close the complaint.
PariPesa Casino - Player struggles with blocked account and delayed withdrawal.
Amount: 8,000 INR
PariPesa Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Dear shaharulislam262,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you ever requested your account to be closed or suggested a gambling problem when communicating with the casino?
- Could you please advise if you have self-excluded yourself from any other casino in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 month ago
No I never requested self exclusion to paripesa they did it themselves without informing me while I was having a pending withdrawal
Yes in the past I self excluded from other casino 1xbet and another one i forgot because I was losing so I wanted to take a break.
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1 month ago
HI shaharulislam262,
Could you please forward any relevant communication to petronela.k@casino.guru at your earliest convenience?
Thank you.
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1 month ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, shaharulislam262, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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