PariPesa Casino - Player's withdrawals are delayed and account issues persist.

Good afternoon, I have a problem with Paripesa apart from that they limited my withdrawals to 109 euros per day, 4 days ago I deposited 92 euros and I have reached 510 euros, when I wanted to withdraw they asked me for documentation again when my account is fully verified, every time I sent a document they either rejected it or asked me for other proof such as selfies with the document and with my email open showing the emails received by Paripesa, after exchanging several emails the next thing they asked me is if I had a relationship with a person called W****** G***** G***, which I have no idea who it is, I sent them the email telling them that I have no idea who that person is, and then I have not received a response from them and my account still cannot make withdrawals,

The truth is that as a client I feel totally annoyed and disappointed by this page. It is obvious that they do this to most clients. I hope you can help me as soon as possible with this case.

greetings

M***** C*****

Dear mchumanr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Did you accumulate your winnings with or without an active bonus?

Did you use a VPN?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please share your full communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.