PariPesa Casino - Player's withdrawals are delayed after account closure.

I have made 3 withdraw requests on the 2nd of December, in this operator.

€115 + €500 + €500. The operator claims that SEPA withdraws can take up to 7 days. Until here everything seems normal...

I've received the €115 withdraw in the next day, however the sum of €1000 is missing from the remaining 2 withdrawals. Also, after I proceeded with those withdrawal requests I have cancelled my account and sent a permanently self exclusion request to the operator which was accepted, so I don't have no longer access to my account.

Now it's been +8 days and the remaining withdrawals were not processed. No verification was needed and the support always keeps delaying my requests, giving me automatic response messages saying that every Withdraw request is made in turn.

How can 3 withdraw requests made in the exact same time be processed in a difference of over +8 days and counting...? Everytime I contact the Live Chat they direct me to send an email to block@paripesa.com since my account was self excluded I can't also check anything in there, however I remember that minutes before self excluding myself the withdrawals showed in my account as "Approved".

Hello meleiroSCP,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PariPesa Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear meleiroSCP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.